Privacy Policy

Gembet 1 is owned and operated by Grand Complications N.V., a company registered in Curaçao under registration number 164198, with its registered address at Zuikertuintjeweg Z/N, Zuikertuin Tower, Willemstad, Curaçao.

Our payments are processed by our subsidiary, Rockman Enterprises Limited, registered in Cyprus under registration number HE 381928, with its registered address at 20 Stasikratous, Cramvis Building, Office 203, Nicosia 1065, Cyprus.

2. Information We Collect

To keep your gaming experience safe and running smoothly, we may collect the following information:

Personal Details: Your full name, date of birth, gender, nationality, and home address.

Contact Information: Your email address, mobile number, and messaging app details, such as Telegram or WhatsApp.

Account Information: Your username, password, account preferences, and VIP level.

Identity Verification Documents: Copies of your government-issued ID, proof of address, selfies, or other documents needed for our Know Your Customer (KYC) checks.

Financial and Payment Data: Your bank account details, PayNow details, crypto wallet addresses, transaction records, and complete deposit and withdrawal history.

Gaming Activity: Your betting records, game logs, win and loss history, bonuses claimed, and turnover rebates.

Technical Information: Your IP address, device and browser type, operating system, location data, and login times.

Communication Records: Messages, emails, live chat transcripts, and call recordings from your interactions with our support team.

3. How We Collect Your Information

We obtain your information in the following ways:

Directly From You: When you sign up, verify your account, deposit or withdraw funds, claim a promotion, or contact our support team.

Automatically: Through cookies and similar technologies when you browse our website or use our services.

From Third Parties: From payment providers, identity verification services, fraud prevention partners, and publicly available sources, where the law allows.

4. How We Use Your Information

Your personal information is used to:

Manage Your Account: Create, run, and maintain your Gembet 1 account.

Verify Your Identity: Confirm your identity and age, and ensure you are legally allowed to use our services.

Process Payments: Handle your deposits, withdrawals, bonuses, and rebates.

Assist You: Answer your questions, handle your requests, and resolve complaints.

Keep You Safe: Detect and prevent fraud, money laundering, account misuse, and other illegal activity.

Meet Legal Requirements: Comply with our licensing, anti-money laundering (AML), and other legal obligations.

Promote Responsible Gaming: Monitor gaming activity, apply account limits, and carry out self-exclusion requests.

Improve Our Services: Understand how you use our website so we can continue to improve our games, features, and overall experience.

Share Offers With You: Send you promotions, bonuses, and updates, but only with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website running properly, remember your preferences, protect your account, and understand how our services are used.

Essential Cookies: Necessary for the website to work, such as keeping you signed in.

Performance Cookies: Help us see how the website is used so we can make improvements.

Functional Cookies: Remember your settings, such as preferred language and currency.

Marketing Cookies: Allow us to show you relevant promotions and measure how our campaigns perform.

You can manage or turn off cookies in your browser settings. Keep in mind that disabling some cookies may affect how our website functions for you.

6. Who We Share Your Information With

We never sell your personal information. We only share it with third parties when necessary to provide our services, protect our players, or comply with legal requirements.

These may include:

Payment Providers: To process deposits, withdrawals, and other transactions.

Game Providers: To supply our games and keep accurate gaming records.

Verification and Fraud Prevention Partners: To verify your identity, run security checks, and help detect suspicious activity.

Affiliated Companies: Other companies within our corporate group that help us provide and manage our services.

Regulators and Authorities: When required by law, a court order, or our licensing obligations.

Professional Advisors: Such as auditors, lawyers, and consultants, all of whom are bound by strict confidentiality obligations.

All third parties we work with are required to protect your information and use it solely for the purposes we define.

7. International Data Transfers

Because we operate in multiple countries, your personal information may be transferred to or stored in locations outside Singapore. Whenever this happens, we take suitable steps to ensure your information remains protected in line with this Privacy Policy and applicable data protection laws, no matter where it is stored.

8. How We Protect Your Information

Protecting your personal information is one of our top priorities. Our safeguards include:

Encryption: Industry-standard SSL encryption secures data sent between your device and our servers.

Secure Payments: We work with PCI DSS-compliant payment processors to protect your payment details.

Restricted Access: Access to your information is limited to authorised staff who need it to carry out their roles.

Account Protection: Tools like Gembet Authenticator give your account an added layer of security.

Ongoing Monitoring: We routinely monitor and review our systems to identify and respond to suspicious activity.

9. How Long We Keep Your Information

We retain your personal information only for as long as needed to operate your account and fulfil our legal, regulatory, and Anti-Money Laundering (AML) obligations. If you close your account, we may still be legally required to keep certain records for a specified period. After that period ends and the data is no longer needed, we permanently delete or securely anonymise it.

10. Your Rights

You have rights over the personal information we hold about you. Depending on the laws that apply, you may request that we:

Give You Access: Provide a copy of the personal information we hold about you.

Correct Your Data: Update or amend any information that is inaccurate or incomplete.

Delete Your Data: Erase your information, subject to our legal obligations.

Stop Marketing: Stop sending you marketing communications at any time.

Limit Our Use: Restrict or stop how we use your information in certain situations.

To submit a request, just contact our support team. We may need to confirm your identity before processing it.

11. Marketing Communications

We’d love to keep you updated on our latest promotions and bonuses, but only if you want to hear from us. You can decide whether to receive marketing messages when you sign up, and you can update your preferences anytime in your account settings or by clicking the unsubscribe link in our emails.

Even if you opt out of marketing, we may still contact you about important matters related to your account, your transactions, or updates to our policies.

12. Protection of Minors

Our services are strictly for players aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has created an account, we will close it immediately and delete their information, unless we are legally required to retain it.

13. Links to Other Websites

Our website may include links to third-party websites, such as game providers, payment services, or social media platforms. Since we do not control these sites, we are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any information with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a new “Last Updated” date, so we recommend checking back regularly. If you continue to use our services after an update, you agree to the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, we’re always happy to help. Reach us anytime through 24/7 Live Chat, Email, Telegram, or WhatsApp.